FAQ

Return / Exchange Policy

All returns or exchanges must be made within 14 days. Returns or exchanges only accepted on unused merchandise in original packaging with receipt. Gifts can only be exchanged for other merchandise or store credit. No returns or exchanges on custom orders/designs. Holiday gifts will be accepted through February 1st, 2016 for exchange or store credit only (all other polices still apply.)

Custom Policy

Any of our products can be customized through pattern and color. No alterations may be made to the size or structure of the product. All custom bags are made to order - please allow 2–3 weeks for your order to be hand crafted. No returns or exchanges on custom ordered bags.

Get Fresh Program

We know that Holly Aiken bags pretty much last forever, which is why we have created our Get Fresh program. Give us your gently used Holly Aiken bag, start fresh with 25% off towards a new bag and we will give your old bag a new beginning through Dress For Success. Ready to Get Fresh? Find all the details to get started here.

Shipping Policy

Your shipping options include both USPS and UPS services. Non-custom items that are in-stock are shipped within 1-3 business days of the date the order was placed. Custom bags will ship 2-3 weeks from the date the order was placed. Please note, however, if your order contains both custom and non-custom items, your entire order will ship once all the items in your order have been finished. If you need your non-custom item right away, we’re happy to ship this separately for you. Just give us a call! Please note that there will be 2 shipping charges for split orders.

Shipping cost is calculated based on the total dimensional weight of the products in your order, the ship-to destination, and the shipping service you select (Priority, Ground, 2-Day or Next Day). If choosing USPS Priority, in most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. UPS Ground is typically delivered within 1-5 business days depending on origin and destination zip codes. Please note that these are not guaranteed services. Expedited shipping options (2-Day, Next Day, etc) apply only to transit time and do not speed up the listed production time of an order. All shipments going outside of the USA are subject to the duties, customs, handling and other fees. We are not responsible for the reimbursement of any fees assessed at the time of delivery.

Every product undergoes careful inspection prior to shipment. Please notify us of any damage within 7 days of receipt and we will arrange for a prompt repair or replacement.

Cleaning Instructions

Unfortunately, while our bags are tough enough to withstand daily wear and tear, enemies of cleanliness always seem to find us. We've formulated a few ways to get your bag back to its spic-and-span potential.

1.) Soap and a damp cloth and scrub; just like your mom said to do behind those ears. A simple, yet effective way to get the dirt!
2.) Discovered a truly heinous spot? Rubbing alcohol is not just for sterilizing cuts and new piercings. A little wipe here and there, rubbing alcohol usually does the trick for spots that ignore the soap and water effort. An ammonia cleaner of any sort can also be used.
3.) A mild abrasive bleach cleanser. That's what you should do to stubborn dirt or spots. Slap it on and rub gently. Take it off with a damp towel and hopefully, those darn spots will be on the towel and not your bag.

*Did you know that your Holly Aiken bag is antimicrobial and antibacterial protected? It's also mildew and oil resistant. Talk about indestructible! Thumbs up for vinyl!

Wholesale Inquiries

We sell wholesale to select boutiques throughout the USA and overseas. If you are a store buyer interested in more information about our line and think your boutique is a good fit for our bags, please contact us - we would love to hear from you! info@hollyaiken.com